Change-of-mind cancellations

For most goods bought online, you may tell us within 14 days of receiving your order that you wish to cancel. You then have a further 14 days to return the goods. To cancel, email info@nockworks.com with your order number and a clear statement that you wish to cancel.

Unless an item is faulty, incorrect or not as described, you are responsible for the cost of returning it. Please package returned goods carefully and use a tracked service for valuable items. We may reduce a refund if the value of goods has been reduced by handling beyond what is reasonably necessary to inspect them.

Items not eligible for change-of-mind cancellation

The cancellation right does not normally apply to items made to your specification or clearly personalised. This will be made clear before purchase. Your rights regarding faulty, misdescribed or unfit-for-purpose goods are not affected.

Faulty or incorrect goods

If an item is faulty, damaged, incorrect or not as described, contact us at info@nockworks.com. We will explain the next steps and, where appropriate, arrange repair, replacement or refund in line with your legal rights. We will not charge return postage for a confirmed fault or our error.

Refunds

For a valid cancellation, we will refund the item price and the cost of standard outbound delivery within 14 days of receiving the goods back or evidence that they have been sent back, using the original payment method where possible. If you selected a more expensive delivery option, we refund only the cost of our standard delivery option.

Standard cancellation form

You may use this form or send us an equivalent clear statement. Email it to info@nockworks.com or post it to the return address below. You may print this section and complete it by hand.

To: Simon Conisbee trading as NockWorks Innovations, The Barn, Forestreet, St Day, TR16 5JU, info@nockworks.com

I/We hereby give notice that I/We cancel my/our contract of sale for the following goods:

Goods/order number: __________________________________________

Ordered on: ____________________    Received on: ____________________

Name of consumer(s): _________________________________________

Address: ____________________________________________________

____________________________________________________________

Signature (only if this form is notified on paper): ____________________

Date: ____________________

Return address

NockWorks Innovations
The Barn
Forestreet
St Day
TR16 5JU